What long is your waiting list?
My waiting list fluctuates and we also take bookings for up to two years in advance so please contact us with your date and we can advise you if we can accommodate it. We try and save a few spaces each month.
How much are the shoes?
It depends on what package you would like. The price depends on the individual package features rather than the design you choose. The packages are all inclusive so there are no hidden costs once you start designing. Each package is different to allow you to choose the one that suits you best.
Can I have the shoes you posted pictures of?
Mostly no. Majority of our orders are custom orders and therefore one of a kind. We can design you your own unique pair with elements from the shoes you like but with your own ideas and unique twists.
The Lace and Love collection are available to purchase as you see but only in the size stated and again there is only one of each design.
How do I order?
You can purchase direct from the website. You can choose to either pay in full initially or pay 50%, which is non refundable, to begin with and the remaining amount right before we do your final design.
Payments are via PayPal and you can checkout as a guest if you don't have an account.
When will you need my shoes if I provide my own?
I won't need your shoes until roughly about 6 weeks before your deadline date. That means if you want to secure your date and then take the time to look for shoes while your turn comes around you can.
What shoes can I have?
The shoes are sourced individually for each customer depending on what size, style and colour they would like. We will then send you the closest matching styles to your needs. Should you wish to dye to a particular colour that we can't already find then the VIP package would be for you.
What can I have on my design?
Just about anything! The only limit is your imagination. Contact us to discuss your ideas and how we can make them a reality. The only thing we can't do is copyrighted characters etc but we can do our own take on themes and fairytales.
How do I know the shoes will fit?
In our VIP and Exclusive packages it includes a try on service which you can take advantage of. We will send the plain shoes to you to try on for size before designing.
When will my shoes be ready?
Your shoes will be ready and posted to you in time for the deadline date you gave us when ordering.
If for any reason you need to change this date to sooner please contact us at the earliest opportunity and we will do our best to accommodate you.
What is the try on service?
We send out the unworked shoes for you to try for size. If it doesn't fit we offer an exchange to a different size or style depending on your chosen package features. You then post the shoes back to us via recorded post (paid by customer) within 5 working days.